Contact our Insurance Support Team by phone (970) 777-2902, Monday through Friday, 8:00 AM-4:30 PM for questions regarding insurance.
Vail Health accepts Medicaid, Medicare and most major health insurances. When choosing health insurance, make sure it includes your local providers. Prior to your visit we can also help you estimate your cost of care for anticipated hospital services and procedures. Financial assistance through Vail Health is also available.
Every health insurance plan has a network of providers. If a doctor, hospital, laboratory or pharmacy is not in your plan’s network, you’ll pay more for your care.
Vail Health submits bills to the patient's insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. If your insurance company does not pay within 45 days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary insurance pays.
Patient Rights & Privacy Practices
Vail Health makes every effort to provide a foundation for understanding and respecting the rights of patients and their families. We provide care that is sensitive to cultural, racial, religious or other differences. We do not discriminate based on race, color, creed, religion, age, sex, sexual orientation, national origin, disability or source of payment. We respond to reasonable requests for treatment and to each person's health care needs. Our response depends on the urgency of each situation and our ability to provide the kind of treatment the patient may require.
We ask that patients participate in decisions about their health care by talking with caregivers and taking an active role in planning their care. This helps ensure the care our patients receive preserves their dignity and reflects their desires and values. A designated surrogate or proxy decision-maker may exercise these rights on the patient’s behalf if the patient lacks decision-making capacity, is legally incompetent or is a minor. Interpreter assistance is available at no cost to patients and/or their family when patients receive services provided by the hospital.
